Disappointing and Unacceptable Service from Woodford Car Hire – King Shaka

Disappointing and Unacceptable Service from Woodford Car Hire – King Shaka

We are extremely disappointed with the way our recent matter was handled by Woodford Car Hire at King Shaka.

My husband was recently involved in an accident involving one of Woodford’s hired vehicles. A third vehicle was travelling in the oncoming lane and caused a dangerous situation, resulting in my husband having to stop abruptly to avoid a collision. The Woodford vehicle subsequently collided with the rear of his van. Both my husband and the driver of the Woodford vehicle agreed at the scene that the third-party driver was responsible for creating the situation. Unfortunately, that driver fled the scene.

Leon Maduray from the King Shaka branch was appointed as the contact person. What has been particularly concerning is that the claim was effectively dismissed from the outset, with my husband being advised that he would be responsible for his vehicle’s damages because he had stopped abruptly.

We strongly dispute this position. Our understanding is that liability should be assessed and determined by the relevant insurers based on the circumstances and available evidence. We were particularly disappointed that this conclusion appeared to have been reached before we were even provided with the insurer’s details or given an opportunity for the matter to be properly assessed.

We expected a far more professional and impartial approach from a company of Woodford’s standing. Instead, we have been left feeling that our concerns were dismissed without a proper investigation.

As we have been unable to resolve the matter satisfactorily, we intend escalating it through the appropriate legal channels.

Very disappointing service and, in our experience, a serious lack of accountability and customer care.