RC
R C

1 reviews | Active since Jan 2018

26 Apr 2024, 13:47

Disappointed with Woodford.

Not overwhelmed. The car's odo display didn't work (just said "fuse"!) so I didn't know how far I was travelling nor could I check how much I was invoiced for. The clock went back to 08:00 every time I started the car. The admin was sloppy - the reg number wasn't shown on the collection slip nor on the key tag which made things difficult going into security areas. The inspection report was emailed so I could only check what had been flagged as pre-existing until after I returned the vehicle. The website said I could pay with my company Diners account, but neither the website nor the check in would accept my card. Very disappointing.

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply26 Apr 2024, 14:15
Official
Dear R Clarke
 
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
 
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
 
You may email us on *** 
 
Thank you for your support.
 
Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2024 Team