Disappointed service

I booked the smallest car, Hyundai i10 online at King Shaka Airport. When I arrived to pick up the car I was told to wait whilst they were sorting "something" out. After a long wait the lady who was serving me to me that, unfortunately, the bus I had booked would be available on Monday the 1st of July, 4 days away. I told her I had booked a smallest car to which she appeared surprised.

Eventually I got a clean car I had booked but soon realized that the clock time was completely incorrect. At my next stop I tried to reset it without success. On my return I reported the problem, but I am not confident they themselves know how to do it. It was not a brand-new car with +45k km on the odometer.

I think their customer desk needs a shake up. I shall give them one more chance with the hope that they will improve their act.