Disappointed - Poor Service

Poor Service - Paid for my full rental on 28/08. When collecting the car the person allocating my car charged me again for the full rental. When I queried with him, he said he made a mistake and will do the credit immediately. Till today (6 days later) and still no credit received. When collecting my car in the parking area, the person whom I collected the keys from refused to check the vehicle with me. He told me that the car is practically brand new, and if I want to waste my time checking it, I can do so, as he is not there to waste time. He then handed me the keys and walked away. Made use of Woodford a number of times in the past and always received excellent service, so this was definitely a disappointing experience.