Disappointed, Dissatisfied

Hired a car and returned it 12 days ago and still waiting for deposit to be credited to my account. Flew back to Cape Town last week Friday evening and addressed the situation and the agent told me their systems are down and will call me to sort the issue out, got no call back. Monday evening 05th I left Cape Town again went and took the matter up. I was given a slip of the supposed reversal and still funding not sorted out. Most disappointing service. When I went to collect the car initially customers there were very upset at their Cape-town airpport retals as they were told one thing and they did not keep to their promise. I thought this was a once off issue clearly this poor service seems to to a norm . Clearly cheaper my not be the best option rather go with more professional company. I was told the refund would be credited after 3 working days when i collected the car, when I queried with the agent at the airport when I was leaving Cape Town on 5th she told me 9 days, clearly 9 days have passed and still nothing. VERY DISSATISFIED, DISAPPOINTED.........