SS
Smiso S

1 reviews | Active since Aug 2019

15 Dec 2024, 11:38

DISAPPOINTED

I booked a vehicle for two different occasions. Because my deposit still hadn’t reflected from the first booking, I made a deposit towards my credit card, which took almost two day to reflect. I had to postpone my booking. The following day the funds reflected but it was R300 short. After calling Woodford from the morning with no answer, I went there myself hoping they’d allow me to pay the R300 using my debit card. If someone had told me over the phone, I’d understand, but the fact that I had to go there and get refused a vehicle that I fully paid for, because my credit card is short R300 which I could have paid using my debit card is ridiculous. The first I had the best service. Next time hiring with Woodford will be my last.

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply17 Dec 2024, 07:33
Official
Dear Smiso

Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner. 

We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you  to resolve this matter in the fastest possible time. 

To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest. 

You may email us on *** 

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2024 Team