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PETER M
1 reviews | Active since Oct 2020
16 Nov 2020, 14:16
Dirty,unreliable ,expensive Woodford hire car.
We collected a VW Caravelle from Woodford at OR Tambo on the 13th Nov for the purpose of a trip to the Kruger Park . The price quoted for three days was under R4000. The vehicle had clearly not been washed. There was no hand book. We were obliged to top up the coolant every time we stopped on our journey. The vehicle was difficult to start on the third day. Sounded like the battery was flat. Tyre pressure warning could not be cancelled even after rectification because of absence of handbook. To add insult to injury the amount invoiced for the use of the vehicle exceeded the amount quoted by some R10000,00. Last time I use Woodford.
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Replies (2)
Woodford Car Hire's replyOfficial
16 Nov 2020, 19:43Dear Peter
Thank you for your feedback.
We will be using this as a learning tool in improving in every aspect of our business.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your feedback.
We will be using this as a learning tool in improving in every aspect of our business.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Woodford Car Hire's reply16 Nov 2020, 19:43
Official
Dear Peter
Thank you for your feedback.
We will be using this as a learning tool in improving in every aspect of our business.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your feedback.
We will be using this as a learning tool in improving in every aspect of our business.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Woodford Car Hire's replyOfficial
29 Nov 2020, 17:30Dear Peter
Thank you for your feedback once again.
I am extremely shocked at what I am reading as our branches would Never rent out dirty vehicles. There are cameras in every branch and I think our agents are well aware of the consequences if this was done. My managers monitor the cameras daily and there is no way a vehicle would of gone out in a dirty state.
I have also spoken to my branch about this and they actually had no clue you were having these issues with the vehicle because at no point did you call to complain about this. Surely if the vehicle was in the state you are claiming it to be in, you would of contacted our branch to let us know?
WoodFord would of made every effort to swop the vehicle if need be but how can something be rectified if you did not communicate this to us?
I am hands on with customer care - I would of personally attended to this and made certain you were assisted.
I find it rather concerning that the complaint only comes through now.....
My customers are extremely valuable to me and to WoodFord- there is a solution to every problem- We would of found a solution for you had we known the situation.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your feedback once again.
I am extremely shocked at what I am reading as our branches would Never rent out dirty vehicles. There are cameras in every branch and I think our agents are well aware of the consequences if this was done. My managers monitor the cameras daily and there is no way a vehicle would of gone out in a dirty state.
I have also spoken to my branch about this and they actually had no clue you were having these issues with the vehicle because at no point did you call to complain about this. Surely if the vehicle was in the state you are claiming it to be in, you would of contacted our branch to let us know?
WoodFord would of made every effort to swop the vehicle if need be but how can something be rectified if you did not communicate this to us?
I am hands on with customer care - I would of personally attended to this and made certain you were assisted.
I find it rather concerning that the complaint only comes through now.....
My customers are extremely valuable to me and to WoodFord- there is a solution to every problem- We would of found a solution for you had we known the situation.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Woodford Car Hire's reply29 Nov 2020, 17:30
Official
Dear Peter
Thank you for your feedback once again.
I am extremely shocked at what I am reading as our branches would Never rent out dirty vehicles. There are cameras in every branch and I think our agents are well aware of the consequences if this was done. My managers monitor the cameras daily and there is no way a vehicle would of gone out in a dirty state.
I have also spoken to my branch about this and they actually had no clue you were having these issues with the vehicle because at no point did you call to complain about this. Surely if the vehicle was in the state you are claiming it to be in, you would of contacted our branch to let us know?
WoodFord would of made every effort to swop the vehicle if need be but how can something be rectified if you did not communicate this to us?
I am hands on with customer care - I would of personally attended to this and made certain you were assisted.
I find it rather concerning that the complaint only comes through now.....
My customers are extremely valuable to me and to WoodFord- there is a solution to every problem- We would of found a solution for you had we known the situation.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your feedback once again.
I am extremely shocked at what I am reading as our branches would Never rent out dirty vehicles. There are cameras in every branch and I think our agents are well aware of the consequences if this was done. My managers monitor the cameras daily and there is no way a vehicle would of gone out in a dirty state.
I have also spoken to my branch about this and they actually had no clue you were having these issues with the vehicle because at no point did you call to complain about this. Surely if the vehicle was in the state you are claiming it to be in, you would of contacted our branch to let us know?
WoodFord would of made every effort to swop the vehicle if need be but how can something be rectified if you did not communicate this to us?
I am hands on with customer care - I would of personally attended to this and made certain you were assisted.
I find it rather concerning that the complaint only comes through now.....
My customers are extremely valuable to me and to WoodFord- there is a solution to every problem- We would of found a solution for you had we known the situation.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group