RZ
Robert Z

1 reviews | Active since Oct 2014

29 Nov 2022, 10:42

Didn't have the car seats be booked months in advance - stranded with 4 kids.

My wife and I arrived in Cape Town on Thursday afternoon, having booked 2 cars and 2 car seats (2 adults and 4 children). The cars were there but no car seats. They made absolutely zero attempt to to solve the problem for us, leaving us stranded in CPT with our young children. Their only solution was to drop two car seats off with us as soon as they receive them - WOODFORD, NOT ONLY IS IT ******* TO DRIVE A 2 AND 3 YEAR OLD WITH OUT A CAR SEAT BUT YOUR SOLUTION SHOWS YOUR ABSOLUTE DISREGARD FOR THE SAFETY OF OUR CHILDREN!! Shame on you. It is a blessing that we never got to use you last Thursday, and we definitely never will. With such lack of service delivery I am surprised that you are not a government institution!

0
Replies (3)
Woodford Car Hire
Woodford Car Hire's reply29 Nov 2022, 11:24
Official
Dear Robert

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely

Shaylene Hill

Vision 2022 Team

RZ
Robert Z's update29 Nov 2022, 12:01
Reviewer Update
I cant see your email in your response. It just comes up as ***********
You can start by paying the money back that was deducted from my card as well as the deposit of R250 x 2 for the 2 cars.
Woodford Car Hire
Woodford Car Hire's reply29 Nov 2022, 12:05
Official
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

I will contact you shortly.

Thank you for your support.

Yours Sincerely

Shaylene Hill

Vision 2022 Team