PP
Paul Paul.clegg

1 reviews | Active since Apr 2025

25 Apr 2025, 08:33

Did the online check-in to save time

Did the online check-in to save time. Did not save me even 1 minute. Stood outside for 1 hour before served. When finally served, I went out to the parking lot only to be told my car wasn't there and had to wait a further 15 minutes while it was delivered from a depot.

0
Replies (1)
Woodford Car Hire
Woodford Car Hire's reply25 Apr 2025, 08:50
Official
Dear Paul

Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner. 

We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you  to resolve this matter in the fastest possible time. 

To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest. 

You may email us on *** 

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2025 Team