Did not have any autos available

I had booked a hire car with Woodford more than 2 months in advance, but when I arrived, there were none available as per my booking. I had specially requested an automatic but all Woodford could offer me were manual cars across various categories. After more than half an hour of waiting, they finally brought a very small automatic car that fitted only one suitcase. Woodford promised to send a more suitable vehicle to our hotel but they only do this after we constantly called and questioned their manager who unfortunately was not very helpful. It's no use blaming other employees for bad service if you can't offer anything better. I won't be booking with Woodford again.