1 reviews | Active since Mar 2014
Deposit Woes
I am giving two stars only because the pickup and drop-off process was smooth. Unfortunately, everything after that has been a complete disappointment.
I am still eagerly awaiting the return of my deposit, which was promised multiple times under different timelines. First I was told 4–5 working days, then 5–7 working days, and thereafter 10–14 working days. None of these commitments have been honored.
The rental amount of R9,770 was deducted from my account, along with an R8,000 holding deposit, bringing the total to R17,770. That amount is still on hold, yet R9,770 was deducted again, which is completely unacceptable.
To date, my R17,770 has not been released, and this has been outstanding since 14 December.
What makes this even more frustrating is that I have to constantly call around just to find out what is going on. There has been no proactive communication or accountability from Woodford Car Hire.
Please release my R17,770 back into my account immediately and explain why the rental amount was deducted again while the full amount remains on hold.
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team