Deposit, refund not reflected. According to Woodford the hold on my Credit card is released but my balance stays the same.

Ten days past, since I returned my vehicle. I go through this cumbersome process whenever I rent a car from Woodford. I am now at the point where I think I must rent my car through other rental companies because Woodford's administration is not up to standard. I have seen on Hello Peter that there are numerous complaints about people not receiving their refunds. I have never had problems with the cars, but the admin is another story. I have complained about the admin before, but nothing has changed. If you are not going to make radical changes, Woodford will lose many clients.

I have also seen that you give a standard response on Hello Peter, without any follow-up.

Remember the more complaints you get that are not resolved, the greater the chance will be that the public, will drop Woodford.

Regards, Jacques