Deposit Refund ****

Woodford has not refunded my deposit for a rental over a year ago. After contacting me via e-mail to arrange my deposit return (I have an invoice for this) into my bank account the payment was not done. After many e-mail exchanges Customer Care notified me that they have paid the money into a different bank account and falsely claimed that I have changed my e-mail address and bank account details. I have everything on record to prove that I have been the vicitm of *****. This has been followed up for 2 months now but it is clearly being swept under the rug by Customer Care who is applying various delay tactics and excuses of the finance department. This experience has been totally absurd.