LO
Lynda O
1 reviews | Active since Mar 2020
12 Mar 2020, 07:01
Deposit not returned
We hired a car from the Cape Town airport in Jan 2020. R5000 deposit was deducted (not reserved) from our credit card and we are still unable to get this amount refunded. Head office never answers their phone. We definitely won't be using Woodford again.
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Replies (1)
Woodford Car Hire's replyOfficial
12 Mar 2020, 16:29 Im really sorry about your experience, I assure you that this is not a norm at Woodford. I will personally escalate your complaint to the highest level so that we may compensate you for this terrible experience.
Please allow us an opportunity to grow by learning from our mistakes, I assure you that the positive will outweigh the negative, we truly appreciate and need your support.
Yours Sincerely,
Samantha - Vision 2020 Agent
Please allow us an opportunity to grow by learning from our mistakes, I assure you that the positive will outweigh the negative, we truly appreciate and need your support.
Yours Sincerely,
Samantha - Vision 2020 Agent
Woodford Car Hire's reply12 Mar 2020, 16:29
Official
Im really sorry about your experience, I assure you that this is not a norm at Woodford. I will personally escalate your complaint to the highest level so that we may compensate you for this terrible experience.
Please allow us an opportunity to grow by learning from our mistakes, I assure you that the positive will outweigh the negative, we truly appreciate and need your support.
Yours Sincerely,
Samantha - Vision 2020 Agent
Please allow us an opportunity to grow by learning from our mistakes, I assure you that the positive will outweigh the negative, we truly appreciate and need your support.
Yours Sincerely,
Samantha - Vision 2020 Agent