Deposit not paid back over a month

Item: Woodford Car Hire
Rating: 1
Author: Michael W

I haven't received my R4000 deposit since I gave the car back on the 3rd of January. How is it that they want the deposit immediately but you struggle to get it back?

Helpful (0)

Replies (3)

Woodford Car Hire's replyOfficial

07 Feb 2020, 16:15

Thank you for taking the time to review Woodford Car Hire.

We'd like to let you know that we've received your message and are currently looking into the matter. Based on feedback, we will communicate with you accordingly.

Thank you again for your support and the invaluable input that will guide us in improving our service to you.

Sincerely,

The Woodford Customer Service Team

Woodford Car Hire's reply07 Feb 2020, 16:15

Official

Thank you for taking the time to review Woodford Car Hire.

We'd like to let you know that we've received your message and are currently looking into the matter. Based on feedback, we will communicate with you accordingly.

Thank you again for your support and the invaluable input that will guide us in improving our service to you.

Sincerely,

The Woodford Customer Service Team

Michael W's updateReviewer Update

10 Feb 2020, 10:01

How will you be communicating with me about this matter?
Still haven't received anything?

Michael W's update10 Feb 2020, 10:01

Reviewer Update

How will you be communicating with me about this matter?
Still haven't received anything?

Woodford Car Hire's replyOfficial

09 Mar 2020, 16:13

Im really sorry about your experience, I assure you that this is not a norm at Woodford. I will personally escalate your complaint to the highest level so that we may compensate you for this terrible experience.

Please allow us an opportunity to grow by learning from our mistakes, I assure you that the positive will outweigh the negative, we truly appreciate and need your support.

Yours Sincerely,
Samantha - Vision 2020 Agent

Woodford Car Hire's reply09 Mar 2020, 16:13

Official