JB
Juan_pierre Barnard
1 reviews | Active since Jan 2014
02 Apr 2024, 11:24
Deposit hold not being cleared
Great service when it comes to booking the rental, pricing, options/waivers and receiving and returning the car. However when it comes to the deposit hold on your credit card the service is terrible. I hired a car and returned it on the 18th of March. It is now 2 April and the holding deposit is still not returned. I phoned the customer care line and they said they will send and email to their banking contact to process the release of the deposit. When i phoned today the lady said it was processed and it will take 7-10 days, however we are now on 7 days and still nothing. Get your holding deposit clearing sorted or change your bank. It is not the first customer to complain about this.
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Replies (3)
Woodford Car Hire's replyOfficial
02 Apr 2024, 11:36Dear Juan
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply02 Apr 2024, 11:36
Official
Dear Juan
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
JB
Juan_pierre Barnard's updateReviewer Update
03 Apr 2024, 12:44still not resolved! you can contact me as your email does not work
JB
Juan_pierre Barnard's update03 Apr 2024, 12:44
Reviewer Update
still not resolved! you can contact me as your email does not work
JB
Juan_pierre Barnard's updateReviewer Update
03 Apr 2024, 16:18still not resolved. the email address on your system for absa bank is spelled incorrectly hence why the holding deposit is not reversed as the bank never receives it. The lady Tuscany is very stubborn as i had to repeat myself probably 5 times before she would listen and understand that there is a spelling mistake. i have done another phone call only to be told they have sent through another request and once again wait a day. i asked for a copy and it was never sent
JB
Juan_pierre Barnard's update03 Apr 2024, 16:18
Reviewer Update
still not resolved. the email address on your system for absa bank is spelled incorrectly hence why the holding deposit is not reversed as the bank never receives it. The lady Tuscany is very stubborn as i had to repeat myself probably 5 times before she would listen and understand that there is a spelling mistake. i have done another phone call only to be told they have sent through another request and once again wait a day. i asked for a copy and it was never sent