Deposit dispute

Worst experience ever, I do not see myself renting again with them, we booked a car which was supposed to be a vw polo on our arrival they never had it. We were forced to settle for a Toyota Starlet which we were informed about it after we had already made payment which we had no choice but to settle for it as we were going home. No inspection was done only they showed us a sparewheel, and wheel spanner and the fuel which we found on 15 to 16 which we returned as it was. On our return of the vehicle we were told we returned the vehicle late imagine the vehicle was returned on time as there were ques for inspection. Long story short Come to getting our deposit back we went from pillar to post mind you we had a zero access fee insurance for any claim should something happen to the vehicle which we were charged R200 per day on return we now told there are chip scratches underneath the front bumper ooh okay fine we didnt know about them but since it was on us no problem cause we had a cover that will cover for it. The next we are now told to pay R500 for the claim fees imagine and on top of that they deducted R2600 from our deposit money which we dont know what is for? From R9000 to to R2400 paid back this is daylight ******* this matter we will not let it rest at all you are robbing people It was my first and last time using your rental bad service indeed i wouldnt recommend anyone for your services