Deposit debit

I have never had issues with these guys before until now. very disappointing service from the client services department. R15000 was debited wrongfully from my credit card and I had to wait more than 40 days for my refund. when I finally received it I had already accumulated costs on my end and I was not able to use my fund since they were unavailable. I have been trying numerous times to sort this out but I have been getting the run around. what they did was theft regardless and they didn't even call me to apologies before or after the issue and recognise the fact that I was inconvenienced with no having access to my money and incurring costs at the same time