Deplorable

Woodford Car Hire is not even worthy of the 1 star i have given them

On the 12/6/2023 I picked up my vehicle and upon doing so the lady behind the counter had taken two payments from my account, 1 for the actual rental and 1(which was meant to be a holding deposit) little did I know that she had taken an actual payment from my account and NOT a holding deposit. On 14/6/2023 I EXTENDED my rental foe another day at the branch where I paid a further R752,27. On 15/6/2023 I returned the rental vehicle to the branch in the same condition it was given to me with not a scratch on it, furthermore I had filled the tank as due diligence as it was given to me. On the same day of my return I was told that the "holding deposit" will be refunded to me by Monday 19/6/2023, no such refund was made so I called in and spoke to a man who advised he would follow up and revert to me(I am still waiting for such), on Tuesday 20/6/2023 I called in AGAIN and spoke to Norma who advised she would follow up and revert to me before day end, it is now Wednesday 21/6/2023 and I am still waiting for Norma to revert with regards to me R4000 deposit that is rightfully due back to me. It has been almost a week and I am still waiting for my money.

I will NEVER be patronizing this establishment again and would definitely advise anyone against such as their staff are irresponsible and untrained.