ZW
Zoe W
1 reviews | Active since Mar 2013
09 Apr 2024, 13:46
Delayed refund of deposit
Ten days after returning the car in fabulous condition and still no refund of the deposit.
Helpful (0)
Replies (9)0
Replies (9)
Woodford Car Hire's replyOfficial
09 Apr 2024, 13:48Dear Zoe
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply09 Apr 2024, 13:48
Official
Dear Zoe
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
ZW
Zoe W's updateReviewer Update
10 Apr 2024, 10:21Day 11 after returning the car. I have emailed Woodford, they rep**** asking me for my credit card details (the same card I used for the deposit payment that was supposed to be a "hold"). I have sent through the details. No resolution.
ZW
Zoe W's update10 Apr 2024, 10:21
Reviewer Update
Day 11 after returning the car. I have emailed Woodford, they rep**** asking me for my credit card details (the same card I used for the deposit payment that was supposed to be a "hold"). I have sent through the details. No resolution.
ZW
Zoe W's updateReviewer Update
11 Apr 2024, 23:33Day 12 since returning the car. Still no resolution. Woodford has sent me a survey asking me to rate their service, lol.
ZW
Zoe W's update11 Apr 2024, 23:33
Reviewer Update
Day 12 since returning the car. Still no resolution. Woodford has sent me a survey asking me to rate their service, lol.
ZW
Zoe W's updateReviewer Update
15 Apr 2024, 11:2214 working days since returning the car and still no resolution. Siyabonga Ngubane (Vision 2024 Woodford team) confirmed receipt of banking details.
ZW
Zoe W's update15 Apr 2024, 11:22
Reviewer Update
14 working days since returning the car and still no resolution. Siyabonga Ngubane (Vision 2024 Woodford team) confirmed receipt of banking details.
ZW
Zoe W's updateReviewer Update
16 Apr 2024, 15:5015 working days and still no refund.
ZW
Zoe W's update16 Apr 2024, 15:50
Reviewer Update
15 working days and still no refund.
ZW
Zoe W's updateReviewer Update
18 Apr 2024, 22:4617 working days and still no refund. If you are reading this thread, use a different car rental agency. This wasnt worth it. I researched the agencies and I saw all of the negative reviews, but I didnt pay enough attention to it.
ZW
Zoe W's update18 Apr 2024, 22:46
Reviewer Update
17 working days and still no refund. If you are reading this thread, use a different car rental agency. This wasnt worth it. I researched the agencies and I saw all of the negative reviews, but I didnt pay enough attention to it.
ZW
Zoe W's updateReviewer Update
23 Apr 2024, 22:5320 working days and still no resolution. Absolutely no contact from Woodford for three days now, since the last email apologising and stating that the "finance department deals with many refunds".
ZW
Zoe W's update23 Apr 2024, 22:53
Reviewer Update
20 working days and still no resolution. Absolutely no contact from Woodford for three days now, since the last email apologising and stating that the "finance department deals with many refunds".
ZW
Zoe W's updateReviewer Update
29 Apr 2024, 14:18TWENTY THREE WORKING DAYS since returning the car and still no deposit has been returned.
ZW
Zoe W's update29 Apr 2024, 14:18
Reviewer Update
TWENTY THREE WORKING DAYS since returning the car and still no deposit has been returned.
ZW
Zoe W's updateReviewer Update
05 May 2024, 09:46Twenty six working days after returning the car, and the refund has finally appeared in my credit card. My advice to Woodford is to update their refund guidelines, as currently stating that the refund takes 7-10 working days is overpromising and underdelivering. If the guideline stated it takes 20-30 working days it would be more accurate, and they clearly need more time.
ZW
Zoe W's update05 May 2024, 09:46
Reviewer Update
Twenty six working days after returning the car, and the refund has finally appeared in my credit card. My advice to Woodford is to update their refund guidelines, as currently stating that the refund takes 7-10 working days is overpromising and underdelivering. If the guideline stated it takes 20-30 working days it would be more accurate, and they clearly need more time.