Delayed Refund

I am writing to formally address a serious issue regarding the refund I am owed for my recent transaction.

On February 26, 2025, I received an email from Woodfordshire confirming that my car rental deposit refund was initiated, as assured by Niveshin. This assurance followed an extended struggle involving false accusations concerning a crash that I did not cause. Despite my efforts to clarify my name, I find myself in a frustrating situation. As of today—over 10 days later—there is no indication of this refund in my credit card account. This delay constitutes a clear violation of the terms of our transaction.

Furthermore, I wish to draw your attention to the South African Consumer Protection Act, which prohibits false promises and mandates that businesses act in good faith towards consumers. Your failure to provide a timely refund and the lack of communication surrounding this matter are in direct violation of these principles.

Despite my previous communications, I have not received any updates or explanations regarding this delay. Under consumer protection laws, I am entitled to a timely refund, and the lack of responsiveness from your side is both concerning and unacceptable.

I request an immediate resolution to this matter. Please provide me with a status update on my refund within the next 48 hours. Failure to address this issue may compel me to escalate my complaint through appropriate legal channels.

Thank you for your prompt attention to this matter. I look forward to your immediate response.

Sincerely