Delayed Deposit Refunds

I would like customers to be aware of the problem I have experienced for the second time. I returned the hired car at 12 midday on Thursday 22 February and its now 1 March and I have not received my holding deposit of R4000. I keep getting the response that the refund was processed on Tuesday 27 February. Firstly why should it take 3 working days to process when the receiving official in CT assured us that all was in order.

I had the exact problem in August 2023 in Dbn and after numerous calls and emails we received our refund. Is this an intentional delaying tactic to earn more interest out of these deposits? It is evident it is. Smamgele, one of their managers confirmed that Woodford also banks with Std. Bank so all the more reason why the refund should reflect quicker.

I tried calling Mr Suleman, one of the Directors, as a last resort but naturally they are always in meetings and will never return your call.

I have another booking later this month which I am going to cancel.

Customers be warned you are going to experience this problem for sure.