DW
David W
1 reviews | Active since May 2023
24 May 2023, 15:48
Deep Disappointment & Frustration!
I would like to express my deep disappointment with Woodford Car Hire regarding a recent incident. My brother travelled from the UK and made a deposit for a car rental at CT International. Unfortunately, he forgot his credit card, but a staff member assured him that a refund could be arranged. Regrettably, Woodford Car Hire has now refused to provide the refund, leaving us feeling frustrated and dissatisfied with their service. We hope that Woodford Car Hire takes immediate action to address this issue and provide a resolution.
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Woodford Car Hire's replyOfficial
24 May 2023, 16:22Dear David
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration.
If booking was made directly with Woodford, kindly insert your bank details via the website or you may email us on ***. Kindly be advised if booking was made through the third party, customer must contact them directly as funds were paid to them
We would like to work extremely hard to gain your trust back.
Thank you for your support.
Yours Sincerely
Kayla MarriottVision 2023 Team
Woodford Group
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration.
If booking was made directly with Woodford, kindly insert your bank details via the website or you may email us on ***. Kindly be advised if booking was made through the third party, customer must contact them directly as funds were paid to them
We would like to work extremely hard to gain your trust back.
Thank you for your support.
Yours Sincerely
Kayla MarriottVision 2023 Team
Woodford Group
Woodford Car Hire's reply24 May 2023, 16:22
Official
Dear David
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration.
If booking was made directly with Woodford, kindly insert your bank details via the website or you may email us on ***. Kindly be advised if booking was made through the third party, customer must contact them directly as funds were paid to them
We would like to work extremely hard to gain your trust back.
Thank you for your support.
Yours Sincerely
Kayla MarriottVision 2023 Team
Woodford Group
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration.
If booking was made directly with Woodford, kindly insert your bank details via the website or you may email us on ***. Kindly be advised if booking was made through the third party, customer must contact them directly as funds were paid to them
We would like to work extremely hard to gain your trust back.
Thank you for your support.
Yours Sincerely
Kayla MarriottVision 2023 Team
Woodford Group