Debit Card or Credit Card coupled with bad service: Bad Experience with Woodford Car Hire Rosebank

I hired a vehicle from Woodford Car Hire Rosebank for a period of one month. Throughout the rental period, all payments were made upfront, the deposit was successfully processed, and there were no issues with the hire.

However, when I wanted to renew the rental at the end of the month, I was suddenly informed that I had used a debit card instead of a credit card when taking out the vehicle. What makes this particularly frustrating is that the card was accepted by Woodford's staff at the outset, the deposit was taken without any problem, and the vehicle was released to me. If a credit card was indeed a strict requirement, this should have been identified and addressed when I first entered into the rental agreement.

Rather than raising the issue at the beginning, Woodford only did so after I had completed a full month of rental without any payment issues. It felt as though I was being penalised for an oversight that was entirely within their control to detect from the start.

As a result of this experience, I chose to take my business elsewhere and have not used Woodford Car Hire again since. I was disappointed by the lack of consistency and fairness in the way the matter was handled.