AP
Andre P
1 reviews | Active since Sept 2015
17 Jul 2023, 12:16
Dead battery gave us 50% use of booked hire + massive inconvenience
Cape Town City: Vehicle battery died day after delivery. Waited another full day for emergency service to jump start - blocking other vehicles!!. Battery dead again a day later. Eventually provided with replacement vehicle next day. Got total of 50% use of vehicle (+ inconvenience) and still waiting for customer service (very slow to respond) to refund me 50% of my hire charge.
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Replies (2)
Woodford Car Hire's replyOfficial
17 Jul 2023, 14:53Dear Andre
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Woodford Car Hire's reply17 Jul 2023, 14:53
Official
Dear Andre
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
AP
Andre P's updateReviewer Update
18 Jul 2023, 09:36Dear Woodford. Response on Hello Peter is a standard response (says nothing) and still does not address my frustration which was raised for a third time to customer service this morning - 60 hours later. This is a straightforward issue that can be resolved in one minute. Please return my deposit and 50% of the hire charge for the period that I could not use the vehicle at all (never mind the inconvenience caused for a short vacation where we had to rely on others to get around). I am losing my patience with Woodford who I thought I would give a try to experience their brand. So far, rather disappointed in their lack of customer service when it comes to the test. Coming to think of it, Woodford should have picked up on their system that I could not use the car consecutive days due to a flat battery (two emergency call-outs) and followed up with me.
AP
Andre P's update18 Jul 2023, 09:36
Reviewer Update
Dear Woodford. Response on Hello Peter is a standard response (says nothing) and still does not address my frustration which was raised for a third time to customer service this morning - 60 hours later. This is a straightforward issue that can be resolved in one minute. Please return my deposit and 50% of the hire charge for the period that I could not use the vehicle at all (never mind the inconvenience caused for a short vacation where we had to rely on others to get around). I am losing my patience with Woodford who I thought I would give a try to experience their brand. So far, rather disappointed in their lack of customer service when it comes to the test. Coming to think of it, Woodford should have picked up on their system that I could not use the car consecutive days due to a flat battery (two emergency call-outs) and followed up with me.