Damage disputes

Very disappointed with the service I received at Woodford Cape town international airport. My first time using them but very terrible experience. They have lots of hidden cost but when you do price check they come out the cheapest. I have realized when collecting the car, junk of the money I paid as deposit goes to the third party. I was quoted a different amount on collection which I end up paying any way and I was convinced to take a full cover insurance which I dint have any problem adding. I am disputing the damages you highlighted in your email. When I enquired about the pre-inspection on the day I fetched the car, your consultant indicated that there was no need for an inspection since I was on full cover insurance. So, what are you comparing the damages to when there was no inspection conducted? In my car hiring experience all car hire companies do their inspection with customer and client sign for it.