LN
Lindeni N
1 reviews | Active since Sept 2014
10 Jan 2025, 14:04
*****
Has not been refunded my deposit and I was told will receive an email which didn't happen. On top of that they last week recharged me again for the same booking trip. So it means I have been recharged twice for one trip and my deposit money has not been paid. Today is day 12 but no deposit money paid to me. So I want my money back together with the 2nd charge of the booking money.
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Replies (2)
Woodford Car Hire's replyOfficial
10 Jan 2025, 16:06Dear Lindeni
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply10 Jan 2025, 16:06
Official
Dear Lindeni
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
LN
Lindeni N's updateReviewer Update
10 Jan 2025, 17:22Kindly be advised that I want someone to call me I'm not going to email anyone also your email address is not showing on this response of yours just * showing. This is money it's not charity, I want my money back!!! do have someone to call me back!!! when I was making deposits and returning your car in the best condition I didn't have to go via useless email services so I expect the same service to be given to me when I want my money, I WANT MY MONEY BACK I DON'T WANT AN AGENT WHO HAS NO IDEA WHAT THEY ARE DOING, DO NOT INSULT MY INTELLIGENCE. CALL ME!!! AND RETURN MY MONEY THAT I WORK SO HARD FOR!!!
LN
Lindeni N's update10 Jan 2025, 17:22
Reviewer Update
Kindly be advised that I want someone to call me I'm not going to email anyone also your email address is not showing on this response of yours just * showing. This is money it's not charity, I want my money back!!! do have someone to call me back!!! when I was making deposits and returning your car in the best condition I didn't have to go via useless email services so I expect the same service to be given to me when I want my money, I WANT MY MONEY BACK I DON'T WANT AN AGENT WHO HAS NO IDEA WHAT THEY ARE DOING, DO NOT INSULT MY INTELLIGENCE. CALL ME!!! AND RETURN MY MONEY THAT I WORK SO HARD FOR!!!