Customers come last here

Item: Woodford Car Hire
Rating: 1
Author: Tim B

First time I used Woodford, my car was not ready so I waited outside in the hot son for about 15 minutes. I didn't think anything of it.

Second time, same story but I waited an hour. Then I realized this is their business model... take clients money, and hope there's a car available in time (I made the booking 2 weeks in advance, both times)

Then 14 minutes on hold o. The phone, trying to get someone to help me..... ridiculous

Helpful (0)

Replies (2)

Woodford Car Hire's replyOfficial

10 Mar 2025, 07:14

Dear Tim

Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.

We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.

To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.

You may email us on ***

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2025 Team

Woodford Car Hire's reply10 Mar 2025, 07:14

Official

Tim B's updateReviewer Update

10 Mar 2025, 07:39

Email you on what address? It shows *********, so this is quite a pointless reply isn't it.

And, what are you going to do now, after the fact? How do you fix my damaged reputation for being late yo my meeting?

Pointless reply isn't it?

Tim B's update10 Mar 2025, 07:39

Reviewer Update