******* customer service

I hired a car for 4 days but needed to extend it as my wife was hospitalized with a broken arm. The online option didn’t work as it said my contract had expired but I still had 8 hours left. I called the helpline but they had to put me through to the CT airport office at which point the line went dead. I called the CT airport office direct but after 10 minutes still no answer. I had to leave my wife in hospital and drive to CT airport to extend. When I complained all I got was a shrug of shoulders. Then they charged me another ZAR 400 for my wife as an additional driver. She’s broken her arm. I emailed 3 days ago to get this charge reversed still no answer. I am going to need another car when this ends as my wife is going to need to stay here for another 3 weeks. Guess I’m going to Avis……