1 reviews | Active since Jan 2024
Customer Service Does Not Exist
So i have been trying to contact Woodford King Shaka & Customer Service since the 17/12/2023. Nothing!! Just an email telling someone to respond to me yet no one responds ever. I see the last review was done at 11:54 today and they received a response by 12:04... WOW how lucky they must be. Can you have a manager contact me as i have actually had enough trying to contact you guys while you are busy trying to make me pay for someone else's damages to your vehicle. We have had issues from the day we picked up the vehicle (1.5 hours just to check out the vehicle, incorrect vehicle, no baby seat, no one answers the phone, vehicle due for service, had to change oil several times, now asked to pay for damages that were noted by your staff on the day we picked up the vehicle!!!!!!!!) Does anyone actually work in your customer service department?
Abigail Mentor
The Woodford Group
Vision 2024 Team
Abigail Mentor
The Woodford Group
Vision 2024 Team
Thank you for your response. Unfortunately your email has been blocked. If this is the customer service email then that is not help as like i said emails upon emails and no response at all...yet your claims department was quick to send us an invoice for something that was noted by your staff member before they gave us the vehicle. Your staff member at king shaka also ******* us into signing a document saying that it just means that we are acknowledging that their is an issue but is using that document now to say that we agreed that the issue was our fault.
Thank you for your response. Unfortunately your email has been blocked. If this is the customer service email then that is not help as like i said emails upon emails and no response at all...yet your claims department was quick to send us an invoice for something that was noted by your staff member before they gave us the vehicle. Your staff member at king shaka also ******* us into signing a document saying that it just means that we are acknowledging that their is an issue but is using that document now to say that we agreed that the issue was our fault.
Thank you for your feedback.
Kindly note the email address is *** for further assistance.
We will certainly ensure this gets resolved.
Have a great day further.
Yours sincerely ,
Shaylene Hill
Thank you for your feedback.
Kindly note the email address is *** for further assistance.
We will certainly ensure this gets resolved.
Have a great day further.
Yours sincerely ,
Shaylene Hill