Customer Loyalty means nothing!!

After being a loyal customer who makes frequent use of their services, I was so terribly disappointed at the bad and uncaring service I received today. I hired a car and said I would return it on Saturday. The contract however stated that I would return the vehicle on the 20th - I did not read the contract properly which was my error. This morning the car would not start so I contacted Woodford and was told that the car should have been back yesterday so it had been locked. I was somewhat taken aback but realised it was my fault for not checking properly. I then asked if they could put the extra fee through on my card which they did (about R1400). I was told the car would be re-activated as soon as the payment was processed. Later on in the day I phoned again as the car was still not working and was told I needed to pay another R1300 - apparently a fee that the previous person had not thought to charge at the time. The car is still not working and now I am told that Woodford will come and reclaim the vehicle. I am furious as I have now paid for a vehicle to block my driveway for a day and I am having my reputation damaged and my integrity questioned. This has been a devastating experience for me and my family and I will never use Woodford again. I will also ensure that I spread the word on how little they value their customers loyalty.