KB
KEITH B
1 reviews | Active since May 2025
30 May 2025, 12:12
Customer Feedback
Reception was very courteous and efficient. Car was ready after my website booking. It was clean and comfortable. I am not happy though about all the additional surcharges and have already queried them through customer service. I am awaiting an explanation.
Helpful (0)
Replies (2)0
Replies (2)
Woodford Car Hire's replyOfficial
30 May 2025, 13:21Dear Keith
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Woodford Car Hire's reply30 May 2025, 13:21
Official
Dear Keith
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
KB
KEITH B's updateReviewer Update
30 May 2025, 15:53I have just received a response to my queries regarding surcharges which I consider unacceptable and a *******, and are only there to add value to the rental in favour of Woodford and not the client.
I won't be renting from them again. New renters beware of the surcharges!!!
I won't be renting from them again. New renters beware of the surcharges!!!
KB
KEITH B's update30 May 2025, 15:53
Reviewer Update
I have just received a response to my queries regarding surcharges which I consider unacceptable and a *******, and are only there to add value to the rental in favour of Woodford and not the client.
I won't be renting from them again. New renters beware of the surcharges!!!
I won't be renting from them again. New renters beware of the surcharges!!!