Customer be warned

Customer be warned! I my case, immediately after drop-off the rented Hilux Woodford debited ZAR 2472,50 = € 123 without any explanation. After weeks and many many emails I got these explanation: "The T-bar-handle and the lock itself [of the canopy lock mechanism] was replaced in order for it to work effectively". The truth is - and I declare this on oath - that the canopy lock mechanism works well, neither its handle nor at its lock itself was damaged. Up to now Woodford did not present a prove of the assumed damage. I reported at drop-off was that I had *****ed in a spare part ***** for a lost ***** of the cage of the canopy lock mechanism to prevent the loss of the remaining second ***** of the cage. Unfortunately said spare ***** was a bit too long so that its ***** head did not reach the canopy surface but held the cage safely in position and preventing the loss of the second ***** of the cage. But this cannot justify the exchange of the complete outer parts of the canopy lock mechanism. To keep the case - in my opinion ***** - under the carped Woodford offered me a 10% discount on a not existing damage. So please consider this true story when thinking about renting a Woodford car.