CREDIT CARD *****

A company with no ethics a shockingly poor customer service is how I would describe Woodford Car Hire. I hired a vehicle for 18 days (10th - 27th December 2022). I chose the option of an excess free hire. Firstly, the vehicle I received broke down on the third day. Consequently, I suffered the inconvenience of being without a vehicle for 3 days despite the fact that I had paid for it. Upon mechanical examination, it turned out to be a service issue (i.e. the vehicle was not serviced). I was with children and had to see to myself as far as getting back home. Mind you, I was in a remote location. Woodford undertook to reimburse me for the cost of getting back home by hired taxi. To this day, I have not received the promised payment. Woodford Car Hire also undertook to deduct the 3 days that I suffered tge inconvenience of not having a vehicle from the bill. However, that did not happen. Secondly, they provided me with a vehicle that they alleged I had dented upon my return. As the option I had chosen was an excess free option, I was protected against risk of such payments. Despite this, an amount of about R5000 was **********ly deducted from my credit card. Mind you, the R5000 for deposit that was due to me has still not been paid back by woodford. So in total, more than R10 000 was **********ly taken from me by Woodford Car Hire. I have made countless telephonic enquiries to no avail. I was given the mobile number of the Sandton Branch manager and it rings unanswered on all occasions. I am very concerned about their ethics and fear that further amounts may even be **********ly deducted from my credit card as had been the case. Please avoid using this company if you want to avoid being a victim of credit card theft and *****.