CREDIT CARD DEPOSITS KEEP DISAPPEARING AT WOODFORD HATFIELD

Sometime in October 2023 i rented a vehicle from Woodford Hatfield branch in Pretoria (Reservation WWG002597D). The vehicle was returned on time and refuelled. The problem started when i could not receive my deposit. in trying to get the deposit back, i was contacted via whatsapp by a gent called Boipelo. He asked me to send him my credit card number for him to process the release of the funds. To my surprise, he further requested the CVV number in addition. To this day i do not remember seeing my deposit get returned. I let this slide as i was being sent from pillar to post.

However, now in February 2024 i rented again from the same branch (Reservation WWGP001527). The rental fee was prepaid, and the deposit was authorised at the counter. The vehicle was returned on the 26th of Feb 2024. I awaited the close out invoice and refund of my deposit. None of these has showed up. To my biggest dismay, I check my credit card transactions yesterday, only to learn that on the 2nd of March, Woodford went on to post the deposit into their own account as a transaction on my credit card. The call centre tells me to send an email. i will send that email. However, I have to let consumers know that Woodford ***** deposit amounts from unsuspecting customers.

I have not necessarily experienced this sick culture at any other branch than the Hatfield Pretoria Branch. Something definitely amiss at that branch. If Woodford doesn't attend to it urgently, some of us might resort to suing the company. Please can i have my money back.