Credit Card debited with NO Notice and Fuel tank below full upon receiving

We hired a car from Woodford King Shaka for a week on the 10th of July 2020. Upon receiving the vehicle we noted that the fuel tank was on one bar below full. We made the gentlemen at Woodford aware of this and he took a photograph assuring us that he will add a note of this to our rental.

Upon returning the vehicle (17th of July) we were met with a different gentlemen who had not been informed of this. We returned the vehicle with more fuel than what we had received the vehicle at, we also returned the vehicle one hour later than we had collected. We were verbally assured that our account was settled.

On August 5th I noted that 2 separate amounts had been debited from my credit card, without any notice or any final invoice. An extra R342,97 had been taken from my credit card with NO NOTICE.

I queried the amounts and was told that we were billed for an entire extra day of rental due to the vehicle being returned one hour late, and we were billed to fill the vehicles fuel tank, even though we returned the vehicle with more fuel than when we had received it.

I am still waiting on a resolve on the above, but after having been a loyal customer and renting a vehicle almost weekly from Woodford in both DBN and JHB, I am not sure that I will continue supporting or recommending Woodford to others.