1 reviews | Active since Oct 2020
******* or *********** or both.
Be warned and read to the end. Bizarrely Woodford Car Hire contacted me to place a review which just shows how stupid they are because as a result of my experience they must have known that I would only say dishonest and/or ***********. I hired a car having paid in advance in full through a very reputable third party (CarTrawlers trading as Argus Car Hire). No problems at all with collection or return until some 3 months later when I received an email from Woodford to say they had not been paid and would be taking a sum of money from my credit card. (They had my credit card details for the damage deposit.) There was no “would be”! When I checked they had already taken the money. No reply on telephone number provided and no response from Woodford on the email address they provided. CarTrawlers said that Woodford had been paid in full and EVENTUALLY I got my money back. This could have been a one off but if you look through independent reviews such as TripAdvisor there’s a distinct trend here. I’m far from the first person to have his credit card improperly used by Woodford Car Hire. Be warned.
Thank you for your feedback.
We will be using this as a learning tool to improve in every aspect of our business.
Thank you for the continuous support you have given to us.
Please stay safe during these uncertain times we are faced with
Yours Sincerely
Samantha
WoodFord Group
Thank you for your feedback.
We will be using this as a learning tool to improve in every aspect of our business.
Thank you for the continuous support you have given to us.
Please stay safe during these uncertain times we are faced with
Yours Sincerely
Samantha
WoodFord Group
Again, thank you for your feedback.
I am extremely sorry you have encountered this experience with us.
Please note that had your inquiry come straight through to customer care, I guarantee you this would of been handled efficiently and promptly.
Unfortunately, we are still working with skeleton staff, slowly and gradually staff are returning back to work. While we are in no way using the pandemic as an excuse, our clientele is not aware of the policies in terms of booking through a third party. The only reason you were billed by WoodFord is because Cartrawler were late in payment. Failure of payment from Cartrawler results in WoodFord charging a customer. Unfortunately, this is a legal agreement between them and us.
I am glad that you have received your refund, but extremely saddened for the delay and inconvenience this has occurred on you.
Please could you continue to confide in our services. rest assured, as customer care, I will ensure that ALL future endeavors with us will be nothing short of pleasant.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Again, thank you for your feedback.
I am extremely sorry you have encountered this experience with us.
Please note that had your inquiry come straight through to customer care, I guarantee you this would of been handled efficiently and promptly.
Unfortunately, we are still working with skeleton staff, slowly and gradually staff are returning back to work. While we are in no way using the pandemic as an excuse, our clientele is not aware of the policies in terms of booking through a third party. The only reason you were billed by WoodFord is because Cartrawler were late in payment. Failure of payment from Cartrawler results in WoodFord charging a customer. Unfortunately, this is a legal agreement between them and us.
I am glad that you have received your refund, but extremely saddened for the delay and inconvenience this has occurred on you.
Please could you continue to confide in our services. rest assured, as customer care, I will ensure that ALL future endeavors with us will be nothing short of pleasant.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group