COMPLAINTS

Hi There

I would like to bring to your attention my recent experience with your company when renting vehicles in both JHB and Durban recently.

Both these reservations were made on the 17 th November - and confirmed by each region.

Firstly my experience in JHB.

On arrival I visited your office where I was kept waiting for at least 45 mins + due to the fact that they had to arrange for a vehicle to come to their bays, which I could not understand having booked so far in advance.

Then when told to go to collect my vehicle on the first floor at your rental area, I was give a Toyota Corolla and NOT what I ordered, this being a Toyota Urban Cruiser. NO explanation given and as I was now running late for my appointment, I decided to accept

this vehicle – much against my wishes. This rental was a nightmare!!

Secondly, when arriving in Durban, I was advised that I had ordered a manual Urban Cruiser - which was totally incorrect – and after chatting to your sales lady, who was very helpful, she managed to arrange an automatic vehicle for me - which was considered

as an upgrade!!!

For the record, I started hiring from your company many years ago, when Ismail was there – he was brilliant - but regrettably this is the last time I will be renting vehicles from your company .

I have never experienced problems from the other rental company that I deal with, and will now be returning to them for ALL my future rentals.

I think your guys need to catch a huge wakeup if you want to continue being in this market!!

A very disgruntled customer

Derek C Woodin