SM
SIPHOSIHLE M
1 reviews | Active since Dec 2024
07 Dec 2024, 11:49
Complaint Regarding Unacceptable Service
I am absolutely appalled by the unacceptable level of service I have experienced. On Monday, 25 November, I rented a car for the day from Woodford at O.R. Tambo Airport. When I returned the car on Tuesday, 26 November, in excellent condition, I was assured by your staff that my deposit would be refunded within 72 hours.
It has now been 10 days, and I am yet to receive my refund. This delay is completely unacceptable and shows a shocking lack of urgency on your part. I have been calling your office every single day for a week, and yesterday, the lady I spoke to promised to email me an update. Unsurprisingly, I am still waiting for that email.
Helpful (0)
Replies (1)0
Replies (1)
Woodford Car Hire's replyOfficial
10 Dec 2024, 15:13Dear Siphosihle
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply10 Dec 2024, 15:13
Official
Dear Siphosihle
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team