OM
Onke M

1 reviews | Active since Nov 2019

28 Mar 2023, 21:58

Complaint

I was really impressed with the reception I received from the gentleman by the name Lebogang at OR Tambo Airport, when I went outside to pick up the car, the gentleman who was assisting did not perform his duty, he just gave us the key, and we drove off, as we were about to connect our phone and navigate to our destination, the Radio needed an “authentication key”. When I called, the gentleman I spoke to did not seem interested to assist, he gave me a number to phone someone by the name of Tebogo and Tebogo’s phone was off. When I called back, the same gentleman picked up and promised that he will call back and he did not phone me. The entire weekend I couldn’t connect my phone, to navigate my GPS, play radio and listen to my music.

0
Replies (1)
Woodford Car Hire
Woodford Car Hire's reply29 Mar 2023, 07:09
Official
Dear Onke

Thank you for your feedback, We’re so happy to hear that you were satisfied with our services.
 
 I will certainly ensure the branch gets addressed for this , my sincere apologies for the inconveniences caused to you.

I can assure you we will continue to improve and do better.
 
 We hope you’ll continue to use our services in the future and that you’ll recommend us to your friends and family. Thank you again for your feedback.
 
 We appreciate your business and hope to serve you again in the future.

Yours sincerely,
Shaylene Hill
 Woodford Group
Vision 2023 Team