choose ur car wisely and make sure they received your booking

i booked the car through easy-car and paid already , arrived at the airport to find the office closed as they haven't received my request , not sure why , the car i booked wasn't available , they tried to upgrade me but unfortunately i don't drive manual , so i was given another car which wasn't available at the airport and we had to go to another place where the car was still being cleaned and needed fuel , the car is in a very poor state mechanically , i returned the car one day earlier than i should , unfortunately seems that the tyre went flat on my to the airport , anyway the told me they will check and let me know the first working day but it has been 6 days now since i returned the car and they haven't unlocked my insurance security , sent mail and called today , waiting for them to take an action , the only good thing was the stuff trying to help and solve the problems .