MM
Mokgadi M
1 reviews | Active since Jan 2026
22 Jan 2026, 12:28
Charged R5200.00 for a Windcreen chip and unauthorised debit post drop off
Woodford has charged me R5200.00 for an invisible chip on windscreen. They have also made a further unauthorised debit of R7200.00 from my credit card after i have dropped off the vehicle. All the issues were brought to their attention and no solution has been made. I have also found out that they did not replace the windscreen where they charged me the R5200.00. I may have just been an unlucky client here. I am now resorting to Small Claims court regarding all of this. Beware people.
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Replies (2)
Woodford Car Hire's replyOfficial
22 Jan 2026, 12:40Dear Mokgadi
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
Woodford Car Hire's reply22 Jan 2026, 12:40
Official
Dear Mokgadi
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
MM
Mokgadi M's updateReviewer Update
22 Jan 2026, 12:46Hi Abigail, Multiple emails have been sent to your Customer care email address and no one is addressing the matter. It is important to also highlight that the way the chip was so small and it could have been taken to PG Glass, I know that Woodford did not replace the Windscreen but they charged me R5200.00. The car did not have a crack but a small chip
MM
Mokgadi M's update22 Jan 2026, 12:46
Reviewer Update
Hi Abigail, Multiple emails have been sent to your Customer care email address and no one is addressing the matter. It is important to also highlight that the way the chip was so small and it could have been taken to PG Glass, I know that Woodford did not replace the Windscreen but they charged me R5200.00. The car did not have a crack but a small chip