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Sheila S

1 reviews | Active since Jun 2024

30 Jul 2024, 10:32

charged for Fuel, which is not for my account

Good morning I have been renting vehicles from Woodford Hatfield, and only received excellent service from them. However, suddenly last week they have charged an amount of R649.40 for fuel, a month after returning a vehicle. Sadly, the last rental was only for one day, and I refuel at the garage by the Woodford Harfield branch and handed in my fuel slip to the value of R206.60 for around R140 KM driven. So, I am not sure, why a month later my credit card is charged this amount of R649.40. This is such a frustration, as this is definitely not for my use. It is also a concern, that this amount is charged to me without my approval. Thus, their excellent rates for me are now down. it is something all renters need to be made aware of.

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply30 Jul 2024, 10:51
Official
Dear Sheila

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

Customer care will be in touch with you shortly

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2024 Team