Charge for day late and mini dents

<p>We have been hiring regularly cars from a competitor and never experienced any problems. The one time we hired from Woodford we were very dissappointed with their costumer services.</p> <p>We did not have the best day and despite that we tried we brought the car back a little late, but it was still within an hour late. We spoke to someone from the branch and confirmed that we are on our way and we were told "that's okay." When we got to the branch, we were told the system was frozen and we had to take the car (and pay for it) for a full second day. </p> <p> </p> <p>Secondly, we were told that we have to pay for two tiny little dents at the back of the car. The dents are almost not noticeable and we have no clue whatsoever how they got there and if it was even caused by us.</p> <p> </p> <p>From my experience most car rental places are flexible and do not charge when you bring the car back within an hour late. Especially after informing the office about this. On top of that dents so little that you can barely see them are not charged on the costumers account.</p>