**** Charge

To Whom It May Concern at Woodford (and especially to Londiwe, wherever you are hiding),

My experience with Woodford has gone from frustrating to downright infuriating. It has now been TWO WEEKS since I sent a detailed email regarding the *****ulent additional day charge on my rental, Booking No. WWGP014DCF (May 6th to May 7th), and not only have I received ZERO response to my initial communication, but I was also **** TO.

I specifically spoke with someone named Londiwe who PROMISED she would look into this issue and get back to me promptly. That was TWO WEEKS AGO. Clearly, "promptly" has a very different definition at Woodford.

Let me reiterate the situation for anyone bothering to read this (and for Londiwe, in case she miraculously stumbles upon this): I rented a vehicle for ONE DAY. YOUR staff delayed the handover by over 25 minutes because the car wasn't ready and needed fuel. Despite this late start, and despite me returning the vehicle a mere hour and twelve minutes past the original pickup time the next day (well within a standard grace period, which I was assured existed), you have the audacity to charge me for an extra day.

The fact that your team can't even be bothered to respond to a legitimate billing dispute is beyond unprofessional, it's daylight *******. And to have a staff member make a direct promise to follow up and then completely disappear is simply unacceptable.

Woodford, your customer service is a JOKE. Your billing practices are questionable at best. And your staff make promises they have no intention of keeping.

Consider this my public warning to anyone in South Africa considering renting from Woodford: steer clear. They will happily overcharge you and then leave you hanging when you try to resolve it.

I demand the immediate reversal of this unwarranted charge. And Londiwe, if you're out there, perhaps consider a career where keeping your word isn't a fundamental requirement, because you're clearly failing miserably in this one.