RS
Rajiv S
1 reviews | Active since Sept 2016
10 Apr 2025, 20:20
Caution Regarding Woodford Car Hire
I would like to raise serious concerns about my experience with Woodford Car Hire. In my opinion, their business practices are highly questionable. During my rental, the vehicle’s air conditioning stopped working, and instead of offering a prompt exchange, I was asked to pay a holding deposit of R15,000.
Additionally, I was charged R8,000 simply to cross a border, which I found to be excessive. The manager at the Springfield branch was unhelpful and did not handle the situation with the professionalism expected from someone in that position.
I strongly urge others to exercise caution when considering renting from this company
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Replies (2)
Woodford Car Hire's replyOfficial
11 Apr 2025, 07:49Dear Rajiv
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Woodford Car Hire's reply11 Apr 2025, 07:49
Official
Dear Rajiv
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
RS
Rajiv S's updateReviewer Update
11 Apr 2025, 21:30Despite sending multiple emails and speaking to customer care, the issue of the email address not displaying remains unresolved.
Furthermore, I was extremely disappointed by the unprofessional conduct of a customer care representative named Siyabonga. His behavior was rude and dismissive, and he clearly lacks the basic courtesy and communication skills expected in customer service.
As a loyal customer of Woodford for the past 10 months, I find this experience deeply disappointing. Based on this interaction, I have decided that I will no longer be using Woodford’s services in the future.
Furthermore, I was extremely disappointed by the unprofessional conduct of a customer care representative named Siyabonga. His behavior was rude and dismissive, and he clearly lacks the basic courtesy and communication skills expected in customer service.
As a loyal customer of Woodford for the past 10 months, I find this experience deeply disappointing. Based on this interaction, I have decided that I will no longer be using Woodford’s services in the future.
RS
Rajiv S's update11 Apr 2025, 21:30
Reviewer Update
Despite sending multiple emails and speaking to customer care, the issue of the email address not displaying remains unresolved.
Furthermore, I was extremely disappointed by the unprofessional conduct of a customer care representative named Siyabonga. His behavior was rude and dismissive, and he clearly lacks the basic courtesy and communication skills expected in customer service.
As a loyal customer of Woodford for the past 10 months, I find this experience deeply disappointing. Based on this interaction, I have decided that I will no longer be using Woodford’s services in the future.
Furthermore, I was extremely disappointed by the unprofessional conduct of a customer care representative named Siyabonga. His behavior was rude and dismissive, and he clearly lacks the basic courtesy and communication skills expected in customer service.
As a loyal customer of Woodford for the past 10 months, I find this experience deeply disappointing. Based on this interaction, I have decided that I will no longer be using Woodford’s services in the future.