CARD CLONING, CONTINUOUS OVERCHARGING & PATHETIC SERVICE

I had endless problems since deciding to use Woodford Car Hire at OR Tambo in December 2019. 4 weeks of absolute chaos-

1. The credit card i used for the booking WAS CLONED at Woodford ORT and then used for online transactions- Woodford ORT & HQ did not take any responsibility and said that my Bank should sort the matter.

2. Further, when the invoice was shared for the transaction - i was charged exorbitant amounts and incorrectly for the period that i rented a car. The mileage allowance was never exceeded(i had picture evidence), but they sent through different incorrect invoices and drew monies off the holding deposit. They cited the charges such as the tourism levy, airport taxes and contract fees were deducted EVEN THOUGH these charges were aready included in the initial costing and paid in full on taking delivery of the vehicle. So they are DOUBLE COUNTING and *********** customers.

I had to repeatedly call Woodford at ORT and Customer Care to query these issues.

At the end of their continued *****ups with incorrect invoices and costings ... it was quite obvious that the Woodford team can’t count so i did a costing spreadsheet for the period of rental and sent it to Head Office. The complaint email was resent daily until they repaid my full holding deposit.

I would NEVER recommend their service. The company should be renamed THIEVERY CAR HIRE.