Car not Available and broke down

I hired a I10 from Woodford Cape Town Airport 14 October 2015 to 21 October 2015. The booking was made through a company Car Trawler.They were not aware of my booking. It was only 40 minutes later that I finally drove off with a vehicle. The first person did not know what to do, so I had to wait for him to finish with another client who apparently also had a booking problem. So the second also could not find me on the system and had to make a phone call. I was then handed over to third person who went through all the paperwork again, before I finally got a car. On arrival in Stellenbosch I noticed that the rear windscreen wiper was broken off which was the cause the irritating rattle that we had. <br> <br> Then on 19 October the car would not start. Phoned them again. This time it was if I were on trail with all the questions that were asked. They finally organised a tow truck, but still no transport for me. When the tow truck arrived they did not want him to load the car as they wanted to try and jump start it first. After making calls to their head office I finally got a car after 4 hours. Lost more than half a day of my holiday due to Woodford. NEVER AGAIN