Car not available

I had booked a 2x4 car (iX35 or Kia Sportage) because I needed a high clearance vehicle. they said they had upgraded me to an MPV, but it did'nt have high clearance, which was VITAL for where I was going. they did not have what I had ordered!! After a while they found out that they had one, it needed repair, but apparantly had been repaired that morning and management did'nt know this(shows how organised they were). Eventually left 21/2 hours late, which meant we arrived at our remote destination over rough tracks in the dark.<br> only bright spot was Kjel was extremely helpful, the boss never showed his face to sort it out or apologise (he was in the office all the time).