1 reviews | Active since Oct 2020
Car hire good BUT getting your refund back is another story!
The actual experience of booking was relatively easy, although through booking.com and I have been double billed and still trying to get my money back. The team on the ground at CT international were helpful, service was good until after I returned the car and needed to get my refund back (the amount they hold on your card in case of damage). I am still waiting for my refund even though I returned the car on 19 September. There was some back and forth to confirm my bank details for the refund, however considering that I returned the car timeously with a full tank of petrol, no fines or damages I think it is a poor reflection of Woodford’s internal processes! This despite emails and calls to their customer care line!!!
Thank you for your feedback.
We will be using this as a learning tool to improve in every aspect of our business.
Thank you for the continuous support you have given to us.
Please stay safe during these uncertain times we are faced with
Yours Sincerely
Samantha
WoodFord Group
Thank you for your feedback.
We will be using this as a learning tool to improve in every aspect of our business.
Thank you for the continuous support you have given to us.
Please stay safe during these uncertain times we are faced with
Yours Sincerely
Samantha
WoodFord Group
As per our discussion this morning, I have escalated your refund to senior management and feedback will be provided before close of business today.
Once again, I do apologize for the delay I realized after speaking to you your mail was sitting in my junk mail.
As per our discussion this morning, I have escalated your refund to senior management and feedback will be provided before close of business today.
Once again, I do apologize for the delay I realized after speaking to you your mail was sitting in my junk mail.